Please read these Terms and Conditions carefully as they will form part of a wider Agreement between you and us (Hai Campers Ltd). Other documents that form part of the Agreement include the Booking Form, the Inspection Form, the Campervan Rules, and any other documents brought to your attention as being incorporated into the Agreement.

• Definitions

• Information about your booking
  • We are a campervan hire company based in Darlington. You can find everything you need to know about us and our services on our Website (https://haicampers.com/) before you book.
  • Bookings will be made on our Website via a third party booking provider called “Bookalet” (the “Booking Platform”). Once you have completed the Booking Form via the Booking Platform, and you have secured a Booking, we will confirm your Booking to you by email unless otherwise agreed. It is at this point this Agreement will be binding on you and us. These Terms and Conditions, amongst other documents, form part of our Agreement. You must make a Booking via the Booking Platform unless we agree otherwise, and this Agreement will be binding on you when we confirm this to you in that event.
  • University, college, and sixth form students and stag dos, hen dos, or other similar party groups are not permitted to make a Booking and use our services unless we have otherwise agreed. We reserve the right to refuse to accept a Booking at our sole discretion.
• Hire Period
  • The “Hire Period” is the period you have booked the Campervan for as set out in the Booking Form. We may agree to extend the Hire Period subject to availability of the Campervan, and to agreeing Hire Charges reflecting the extension. An extension will only be binding when we confirm it to you in writing.
  • The minimum Hire Period is 2 nights and the maximum is 30 nights.
• Payment
  • Hire Charges are quoted in pound sterling and are inclusive of VAT. You can find the total price of your Hire Charges, the Security Deposit, any Extras you have purchased and VAT on your Booking Form.
  • To complete your Booking, you must pay 25% of the Hire Charges when completing the Booking Form on the Booking Platform (the “Booking Deposit”). The Booking Deposit is not refundable subject to the exceptions noted in these Terms and Conditions at clauses 2 (Changes to Your Booking), 12.3 (Breakdowns) and 20 (Events Outside of Our Control).
  • You must pay the remainder of the Hire Charges less the Booking Deposit already paid (the “Outstanding Hire Charges”) 6 weeks before the Collection Date. If you do not pay the Outstanding Hire Charges remainder on time, we may cancel your Booking and terminate this Agreement. The Booking Deposit will not be refunded in this event.
  • You can pay the Booking Deposit, Outstanding Hire Charges, and Security Deposit on the Booking Platform using your debit card or credit card (Mastercard and Visa only) or by bank transfer to the details provided to you by us. Please contact us if you would like to make payment via an invoice as this will not be completed via the Booking Platform.
  • Where a Booking is made within 6 weeks of the Collection Date, you must pay all the Hire Charges when completing the Booking Form.
  • Any discounts or offers will not apply once you have completed your Booking.
  • We offer extras to enhance your hire experience. You can book these when completing the Booking Form. If you would like to add these to your Booking after completion, please contact us and we will try to accommodate. Extras are subject to availability. Extras are treated as part of your Hire Charges for the purposes of cancellations and refunds. Please see haicampers.com/equipment for current pricing.

Hired Extras

• Additional Drivers
• Mobile Camping Toilet
• Collection and Drop Off
• Pet Valet
• Roof Bed Safety Net
• Children’s Camping Chair
• Additional Toilet Cleaner and Toilet Roll

Purchased Extras

• Dock & Bay Adult Towel
• Dock & Bay Children’s Towel
• Dock & Bay Dog Towel
• Dock & Bay Tea Towel

• Some Extras can be purchased rather than hired, this means they will be your to take home after the Hire Period (“Purchases”). Where you Purchase an Extra, and you cancel the Booking, any Purchases will be refunded to you in full if you cancel at any time prior to the Collection Date. Your statutory rights are not affected in respect of any purchases of Extras. However, hired Extras are subject to the cancellation terms in this Agreement at clause 5.

• Cancellation and Refunds
  • You can cancel your Booking with us at any time by calling, emailing, or writing to us. The cancellation is only effective when we confirm to you that your Booking is cancelled.
  • If you cancel your Booking, the following policy will apply (subject to the exceptions noted in these Terms and Conditions at clauses 2 (Changes to Your Booking), 12.3 (Breakdowns) and 20 (Events Outside of Our Control)):
    • Where you cancel more than 6 weeks prior to the Collection Date, you will receive a refund of any Hire Charges you have paid to us less the Booking Deposit.
    • Where you cancel between 6 weeks and 4 weeks prior to the Collection Date, you will receive a refund of 50% of the Hire Charges.
    • Where you cancel between 4 weeks and 2 weeks prior to the Collection Date, you will receive a refund of 25% of the Hire Charges.
    • Where you cancel with less than 2 weeks prior to the Collection Date, you will not be entitled to a refund.
  • You will receive a refund of any Hire Charges you have paid to us within 7 days of your cancellation being confirmed.
  • We will not refund any Hire Charges (including hired Extras but not Purchased Extras) to you where:
    • you are unable to utilise the Campervan for the entire Hire Period, and it is not our fault;
    • you return the Campervan earlier than the Return Date;
    • you do not collect the Campervan on the Collection Date, or during the Hire Period;
    • you fail to confirm your identity and provide the relevant documents when completing the Booking Form as required by clause 9 (Who Can Drive); and
    • you provide us with inaccurate, incomplete, or fraudulent information regarding your Booking.
  • Collection and Return
    • Subject to clause 2, on the Collection Date, you must collect the Campervan between 1pm and 3pm. You must collect the Campervan from the Hai Campers Depot in Darlington which is Unit 2, Whessoe Road, Darlington, DL3 0QT.
    • Where you have paid for the collection and drop off Extra, we will drop off to and collect the Campervan from a location we have agreed. This is typically within 5 miles of the Hai Campers Depot or Teeside Airport unless we have agreed differently. Other restrictions may apply which will be communicated if you purchase this Extra.
    • On the Return Date, you must return the Campervan no later than 11am.
    • For collection and return, you will need to complete a handover with a member of staff which will take approximately 30 to 60 minutes. Please ensure you pay attention to this handover, as it includes important information.
    • Things covered in the collection handover include:
      • Instructions on how to use the Campervan;
      • Payment of the Security Deposit if you have not already paid it (see clause 7 regarding Security Deposits for further information);
      • Inspection of the Campervan noting any pre-existing damage or defects, logging the odometer readings for mileage purposes, and signing the Inspection Form; and
      • Signing the Campervan Rules.

Whilst we undertake an inspection of the Campervan prior to collection for roadworthiness, such as oil levels and tyre pressure, it is recommended that you also undertake these checks on the Campervan before using it.

• Things covered in the return handover:
  • Inspection of the Campervan for any new damage or defects since the collection handover; and
  • Confirmation to you that the Security Deposit will be repaid or that amounts will be deducted from it (see the Security Deposit section for further information).
• You must return the Campervan in the exact same state is was collected in. This includes replenishing the full tank of fuel and clearing out the waste water tanks. It excludes filling up the fresh water tank and gas bottle.
• The Campervan will be provided to you with a full tank of fuel. You must return the Campervan with a full tank of fuel. You must not use the incorrect fuel – the manual in the Campervan will tell you which fuel to use. You are responsible for paying and filling the Campervan up with fuel.
• If you are late on collecting the Campervan, you will not be able to use the Campervan for the Hire Period and we will not refund your Hire Charges. If you are late on returning the Campervan, we will make a charge as described in 8 of the Charges section.
• You should contact us prior to completing your Booking Form, and if that is not possible, as early as possible prior to your Collection Date, if you have bespoke requests regarding collection and return. We will try to accommodate such requests at our discretion.

• Security Deposit, Damage and Theft
  • You are required to pay a “Security Deposit” of £1,500 before collection of the Campervan. You may pay by using your debit card or credit card (Mastercard and Visa only) or by bank transfer to the details provided to you by us. Payment can be taken on the Booking Platform or via us. The payment method you use must clear the funds into our bank account prior to you completing collection of the Campervan. You may be asked to use another payment method in the event the funds have not cleared on the Collection Date. Under no circumstances will we let you hire the Campervan until the Security Deposit is cleared into our bank account, and we accept no liability to you where you cannot undertake this. You are advised to pay the Security Deposit well in advance of the Collection Date to avoid issues.
  • There are certain instances where we may increase the Security Deposit, for example: sports events, festivals, where we permit pets on the Campervan, or where more than four adults are using the Campervan.
  • You irrevocably authorise us to deduct any amounts from the Security Deposit to cover our losses if any of the following events occur during the Hire Period, or if beyond the Hire Period, during your possession of the Campervan:
    • There is damage caused to any part the Campervan (internal or external), or the fixtures or fittings inside the Campervan, regardless of how it was caused;
    • Where the Campervan is damaged, dirty, or otherwise, and this affects our ability to provide the Campervan for a subsequent booking and this causes us a loss;
    • The Campervan is involved in a road traffic accident, which has caused damage or written off the Campervan;
    • You incur any speeding, parking, congestion, ULEZ, or other related charge and that charge is addressed to us;
    • You do not return the Campervan with a full tank of fuel;
    • You do not return the Campervan to the Hai Campers Depot (or other location as we may agree);
    • You have smoked in the Campervan which warrants professional cleaning;
    • The Campervan needs cleaning because you have not left it in a clean state (including cutlery, crockery and cooking equipment);
    • To cover the excess payable under our insurance where we make a claim against our policy because the Campervan is damaged or written off;
    • You have incurred a charge described clause 17 (Charges) which you have not otherwise paid for;
    • Expenses or losses incurred by us because of a breach of this Agreement by you, including in particular the Campervan Rules relating to the fair usage policy (paragraph 13) ; or
    • Any other unauthorised use of the Campervan, or breach of this Agreement, which warrants a deduction from the Security Deposit as we may reasonably decide in our sole discretion.
  • We will inspect the Campervan on the Collection Date and Return Date with you has part of the handover. Following an inspection of the Campervan upon return, if clause 3 applies, we will explain to you that a deduction from some or all of the Security Deposit will be made and we will explain why. We may be required to made the deduction to your Security Deposit immediately if we have another booking directly after yours. Our decision to make a deduction from the Security Deposit is final. We will act fairly and reasonably in making deductions.
  • We reserve the right to apply a deduction of the Security Deposit within 14 days of the Return Date if damage or a defect comes to light that did not during the return inspection. We will notify you if this occurs, and provide evidence to you of why a deduction from the Security Deposit is warranted. We may be required to made the deduction to your Security Deposit promptly if we have another booking shortly after discovering the damage or defect. Our decision to make a deduction from the Security Deposit is final. We will act fairly and reasonably in making deductions.
  • Where you have utilised the Campervan, completed your Booking, and returned the Campervan in accordance with this Agreement, and subject to clauses 3, 7.4 and 7.5, we will confirm to you that the Security Deposit will be refunded by email and it will be refunded no later than 21 days after the Return Date.
  • Where you have not utilised the Campervan or you have cancelled the Booking prior to the Collection Date, we will refund the Security Deposit to you within 14 days of you cancelling the Booking.
  • Where you damage the Campervan during the Hire Period, or where the Campervan is stolen, or another relevant incident, please contact us as soon as possible on 01325 794227 and we will advise you on next steps. Please note down reasons and take photos where possible. Damage will be assessed during the handover on the Return Date.
• Changes to your Booking
  • If you would like to make amendments to your Hire Period, or add on Extras, please let us know as soon as possible and we will try our best to accommodate this request. However, whether we make amendments to your Booking is at our sole discretion.
  • There may be circumstances where we have to make changes to your Hire Period or Extras. Where this is the case, we will notify you as soon as possible. Where you cannot agree any alternative proposed dates we offer, you will receive a full refund of the Hire Charges (including the Booking Deposit and Security Deposit). However, we are not liable to you for any other expenses or losses which result from us cancelling or moving your Hire Period. You are advised to claim such expenses or losses back from your travel insurance.
• Who Can Drive
  • The following conditions apply to all drivers who will be driving the Campervan:
    • As standard, we allow one nominated driver to drive the Campervan for the Hire Period. Additional drivers can be booked in accordance with the extras set out in clause 7 (Payment).
    • Drivers must be aged between 30 to 79 years old;
    • Drivers (as well as all other named users on the Booking Form) must be present when collecting the Campervan;
    • Drivers must hold a valid and in date full driving licence for at least 2 years (we accept driving licences from the United Kingdom, European Union, Australia, and New Zealand). Where an international driving licence is presented, the driver must have all necessary consents and permissions in place to use that driving licence in the UK during the Hire Period;
    • Drivers are personally liable and responsible for fines, charges, parking tickets, road traffic incident, penalties or other similar things incurred during the Hire Period;
    • Drivers:
      • must not have been involved in more than one motoring accident or claim within the preceding three years;
      • must not have been convicted of any motoring offence or have a prosecution pending other than parking or one speeding offence;
      • must have referred any medical condition requiring Driver and Vehicle Licensing Agency (DVLA) notification and authorisation must have been granted by the DVLA; and
      • must not have been refused motor insurance at normal rates and terms or has not been declined insurance or had any insurance policy cancelled by an Insurer.
    • Drivers will be required to provide a copy of their driving licence when completing the Booking Form and must have it to hand during the collection handover;
    • Drivers cannot be engaged in the following professions/occupations/status:
      • Persons engaged wholly or partly in professional entertainment or professional sports persons;
      • Jockeys and persons connected with racing, gaming industry or press of any sort;
      • Foreign Service Personnel other than persons holding a full UK/EU license for 2 years or more;
      • Engaged in professional gambling, sport or entertainment, hawking or general dealing, street or market trading, or modelling; and
      • University, college, and sixth form students, stag dos, hen dos, or other similar party groups unless we have otherwise agreed.

We reserve the right to refuse any individual permission to drive the Campervan at our sole discretion.

• All drivers must provide a driving licence and 2 documents (dated no later than 90 days before the Collection Date) confirming the driver’s name and current permanent address. The driver’s name and address must match exactly to their driving licence. PDF documents are acceptable.
• UK drivers must provide a DVLA check code on the Collection Date so we can carry out a licence check. Further information on how to do this can be found at https://www.gov.uk/view-driving-licence.
• Acceptable forms of identification include (please contact us if you would like to check whether we will accept a document you are proposing to use):

• Insurance
  • We provide third party fire and theft motor insurance by Allianz as part of the Booking. The excess is £2,500, and the Security Deposit will be used to pay towards the insurance excess where a claim is made.
  • You will be insured against third party liability for typical risks, such as death, injury, and damage to other persons property. Please ask us if you require further details of our insurance arrangements.
  • There may be instances when our insurance will not pay out a claim, for example if you are a disqualified driver or you breach the “Who Can Drive” requirements in clause 9. In those instances, you will be liable to us for the entire damage to the Campervan, for any foreseeable losses we suffer as a result of your actions, and to any third parties who have suffered foreseeable losses because of your actions. To mitigate this risk, you may wish to obtain additional insurance with sufficient cover for such circumstances.
  • Specific events that are not covered by our insurance which you will be liable for include:
    • Puncture or damage to wheels or tyres;
    • Windscreen damage, including chips which attracts a £500 excess – see clause 17 (Charges and Extras);
    • Lost keys (£250 charge is payable – see clause 17 (Charges and Extras)); and
    • Where you breach clauses 9 (Who Can Drive) and (Schedule 1 Campervan Rules).
  • Campervan Rules
    • Pay particular attention to the Campervan Rules in Schedule 1. You must adhere to all of the requirements. Please make sure you read them carefully.
  • Breakdowns
    • We have breakdown cover with VW Roadside Assistance. Please see here for further details – Volkswagen Roadside Assistance | Volkswagen UK.
    • If the Campervan breaks down:
      • immediately contact VW Roadside Assistance using the details provided in the glovebox of the Campervan quoting the Campervan’s registration plate.
      • Immediately contact us at 01325 794227.
      • In the event you cannot get through to us after using reasonable efforts (or our offices are closed), you are authorised to approve repairs up to a sum of £100 and we will reimburse you within 7 days of the payment being made. You must provide a valid receipt to obtain a refund. You are not authorised to approve any repairs above £100 until you have contacted us to get authorisation.
      • You must not attempt to fix a puncture. Instead you must immediately contact WV Roadside Assistance in accordance with clause 2.1.
    • Where the Campervan cannot be repaired within 24 hours, and it is not as a result of any breaches of this Agreement (in particular clause 9 (Who Can Drive) or Schedule 1 (Campervan Rules)), we will give you a refund of the Hire Charges within 7 days for the remaining lost days of hire starting from the end of the 24 hour period. A refund of the Security Deposit will be provided in accordance with clause 7 (Security Deposit, Damage and Theft).
    • We are not liable for any other costs, losses or expenses that you incur as a result of the Campervan breaking down. You are advised to claim such expenses or losses back from your travel insurance.
  • Road Traffic Incidents
    • Where you have been involved in a road traffic incident, or the Campervan has been stolen, you must do the following (so far as they are relevant and you are able to safely do so):
      • Collect details of the individuals (witnesses and drivers) involved in the road traffic incident, including: name, address, phone number and motor insurance details;
      • Collect vehicle registration details of all vehicles involved in the road traffic incident;
      • Do not accept liability for the road traffic incident, not attempt to place liability on any individual, and do not give money to anyone for anything. Do not discuss liability at the scene, leave this to the insurance companies and solicitors;
      • Take photographs and/or videos of all the vehicles involved in the scene and any damage and injuries that have occurred;
      • Make a note of what happened;
      • Provide other affected individuals with our contact details and our insurance details (Allianz – Policy Number 26/BV/29425466/07);
      • Contact us as soon as possible to notify us of the road traffic incident and of any damage to the Campervan; and
      • Contact VW Roadside Assist in accordance with clause 12 (Breakdowns) if you require assistance (for example, the vehicle is damaged or unsafe to drive).
    • You agree to provide your full cooperation to us, our insurers, and our solicitors in respect of any litigation that arises from the road traffic incident and you agree to provide a witness statement, and attend court to give evidence.
  • Liability
    • If we breach this Agreement, we are responsible to you for loss and damage you suffer that is a foreseeable result of that breach. Loss and damage is foreseeable if, at the time this Agreement was made, we both knew it might reasonably happen.
    • We are not responsible to you for any loss and damage which is not foreseeable or that is not related to the Booking or the Agreement.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors, or for fraud or fraudulent misrepresentation or for breach of your statutory rights.
    • You will be liable for breaches of this Agreement which cause us loss, including remaining balance of our insurance excess once the Security Deposit has been deducted.
    • In particular, we will not be liable to you for any losses or expenses you suffer which are the result of the following:
      • Cancelling or moving bookings other than to refund Rental Charges and the Security Deposit;
      • Any losses you suffer that are caused by your actions, omissions, or negligence;
      • Losing the Campervan keys;
      • Your failure to provide us with a driving licence;
      • Not being able to pay us the Security Deposit in cleared funds before collection;
      • Where the Campervan breaks down (expect that we will give you a refund for 1) the Hire Charges within 7 days for the remaining lost days of hire starting from the end of the 24 hour period and 2) the Security Deposit in accordance with clause 7 (Security Deposit, Damage and Theft));
      • Currency exchange rate changes or any credit card, debit card, or bank transfer fees that may be incurred in paying and refunding the Security Deposit, Rental Charges or Extras;
      • Loss of profit, revenue, savings, data, opportunities, business, or goodwill (business reputation);
      • Caused by a delaying event outside our control. As long as we have taken the steps set out in clause 20 (Events Outside of Our Control), we’re not responsible for those delays outside our control;
      • Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
      • A business loss. We do not offer our services on a commercial basis.
    • Termination of this Agreement
      • We have a right to immediately terminate this Agreement before or during the Hire Period when any of the following events occur:
        • You breach any clause of this Agreement;
        • You provide inaccurate or fraudulent information to us, either when completing your Booking Form or otherwise;
        • We have reasonable grounds to believe that the Campervan has been misused, abandoned, or otherwise used not in accordance with this Agreement;
        • We have reasonable grounds to believe the safety of the general public or passengers in the Campervan is in doubt because of your use of the Campervan;
      • You will not be provided with a refund of the Rental Charges if you commit a breach of clause 1 (Termination of this Agreement). The Security Deposit will be refunded subject to clause 7 (Security Deposit, Damage, and Theft).
      • We also have a right to terminate the Agreement for events that are outside of our control. See clause 20 (Events Outside of Our Control) for further details).
    • Consequences of termination
      • Where we terminate this Agreement in accordance with clause 15 (Termination of this Agreement):
        • You must cease to use the Campervan other than to return it as soon as possible to the Hai Campers Depot or such other location as may be notified to you by us or that we have agreed (for example the collection and drop off Extra);
        • If you refuse to return the Campervan to us, we may:
          • contact the police as you will be “taking a vehicle without consent” – this is an offence under section 12 of the Theft Act 1968;
          • within the bounds of the law, attempt to repossess the Campervan within giving you notice, including entering any premises on which the Campervan is located;
          • bring a claim against you to effect repossession of the Campervan.
        • Once the Campervan has been returned to us, we will carry out a handover as described in clause 5 (Collection and Return).
      • You will be liable to us for any of the actions we have to undertake under this clause 16 (Termination).
    • Charges
      • Please note the following charges are payable:
        • £50 per hour – the Campervan is returned later than 12pm on the Return Date;
        • £50 admin charge and value of fuel – the Campervan is returned with less than a full tank of fuel;
        • £100 – the Campervan is returned and is not clean (including: dirty crockery, cutlery, cooking equipment, soiling, animals);
        • £500 – broken or chipped windows which require replacement under our insurance policy (this is to cover the excess only);
        • £50 per Booking – animal charge;
        • £15 per day – travelling in the European Union; and
        • £250 – lost keys.
      • Vehicle Title and Ownership

You acknowledge and accept that the title to the Campervan will remain at all times with us. You must not attempt or agree to offer, or try to sell, hire, assign, let, lend, use as security, or otherwise do anything to relinquish possession with the Campervan.

• Data Protection

How we use your personal data is set out in our Privacy Notice which can be found on our Website or is available upon request.

• Events Outside of our Control
  • If we are unable to provide to you, or we are delayed in providing to you, the Campervan in accordance with the Booking Form because an event outside our control, we will contact you as soon as possible to let you know and we will do what we can to reduce the delay or remedy the situation. As long as we do this, we won’t compensate you for the delay.
  • However, if the delay is likely to be substantial and we agree with you, we will terminate the Agreement and you will receive a full refund of the Rental Charges within 7 days (unless the event occurs during the Hire Period, in which case, we will give you a refund for the Hire Charges relating to any lost days of hire). A refund of the Security Deposit will be provided in accordance with clause 7 (Security Deposit, Damage, and Theft).
• Court and Jurisdiction
  • If you have a complaint, please get in contact by email, phone, or letter and we will attempt to resolve it for you. We will acknowledge receipt of the complaint within 3 working days by your preferred method of communication. We aim to resolve your complaint quickly, but if we cannot, we will let you know and explain why.
  • Where we are unable to resolve the complaint, or we give you a final response which you do not agree with, you can ask us to explore alternative dispute resolution. We recommend this is done via 1) the Financial Ombudsman at financial-ombudsman.org.uk/contact/index or 2) via the BVRLA Conciliation Service. Details can be found at www.bvrla.co.uk or by contacting complaint@bvrla.co.uk. This is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not satisfied with the outcome you can still go to court.
  • If clause 1 and 21.2 does not lead to a resolution of your complaint/dispute, note these terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
• Ancillary Information
  • There may be occasions where we agree with you different terms than are set out in these Terms and Conditions, or amend these Terms and Conditions on an ad hoc basis. Such terms will only be valid and binding if they are agreed by you and us in writing.
  • If we’re unable to collect any payment you owe us, we will charge interest on the overdue amount at the rate of 2% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.
  • If the rate of VAT changes between you completing the Booking Form and the Collection Date, we may adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
  • We can transfer our Agreement with you, so that a different organisation is responsible for supplying your service. We’ll contact you to let you know if we plan to do this.
  • Nobody else has any rights under this Agreement. This Agreement is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
  • If a court invalidates some of this Agreement, the rest of it will still apply. If a court or other authority decides that some of these Terms and Conditions are unlawful, the rest will continue to apply.
  • Even if we delay in enforcing this Agreement, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.
  • We may need to amend these Terms and Conditions from time to time. When we do this, we will notify you of the key changes.

• Campervan Rules
  • When using the Campervan, you must adhere strictly to these rules:
    • You must drive and use the Campervan in a cautious, prudent, normal and in accordance with the Campervan manual. All passengers and the driver must use seat belts;
    • You must not drive the Campervan under the influence of alcohol, illegal drugs or other prescribed drugs (where such drugs can cause driving impairment);
    • You must not drive the Campervan in a dangerous or reckless manner or above the speed limit;
    • Only drivers authorised under clause 9 (Who Can Drive) of the Terms and Conditions can drive the Campervan;
    • You must use the Campervan in accordance with the manual and the manufacturer’s instructions;
    • You must not damage the Campervan;
    • You must not fill the Campervan with the incorrect fuel or illegal fuel;
    • You must keep the Campervan clean;
    • You must not drive in a prohibited area, park in a prohibited place, or camp in a public place where it is unlawful to do so;
    • You must not carry more than 4 passengers in the Campervan;
    • You must not use the Campervan in motor sports, including racing, pace making, rallying, reliability trials and speed testing;
    • You must not:
      • leave the Campervan unlocked,
      • leave the ignition key in the Campervan, or
      • leave the Campervan running when unattended;
    • Whilst there is no mileage limit, you agree to drive the Campervan in the spirit of fair usage – examples which would constitute unfair usage include travelling outside of the UK without written consent, travelling an average of more than 200 miles per day without written consent. If you breach the fair usage policy, we reserve the right to make a reasonable deduction from your Security Deposit in accordance with clause 3.11;
    • You must not use the Campervan to carry passengers for goods or hire and reward;
    • You must not use the Campervan at a festival or other large public gatherings without our consent.
    • You must only drive on tarmac or similar roads;
    • You must not drive the Campervan through fords, or in the sea, or through any other body of water;
    • You must not use the Campervan to tow any vehicle or trailer;
    • You must not smoke or vape in the Campervan at any time;
    • You must not keep or allow animals into the Campervan at any time without our express written consent;
    • You must ensure you do not put the Campervan over the legal weight limit which is 3080kg;
    • You can only drive the Campervan in Scotland, England, [Northern Ireland] and Wales. You can drive the Campervan in the European Union but only with our express written consent, and insurance and other arrangements being put into place;
    • You must not use the Campervan for any commercial, business, or unlawful purpose;
    • You must not leave your possessions on show in the Campervan, nor leave them in the Campervan following return;
    • Please make sure you regularly check the Campervan’s oil levels, tyre pressure, windscreen wash, wipers and other elements. Especially if you are on a long Hire Period, or are driving substantial mileage.
    • You are responsible for topping up the Campervan with screen wash;
    • You must not tow or transport any hazardous materials using the Campervan;
    • You must not drive the Campervan in a way that breaches this Agreement.

I agree to follow these rules and understand that I will be personally liable for any losses that are caused by me breaching these rules. I understand these rules form part of the legally binding Agreement between me (the driver) and you (Hai Campers Ltd).